Customer Service You Say

So Monday I get a phone call from the car dealer who gets most of our business. We had just recently bought a slightly used lease return and as it turned out the service department wanted to do some warranty work and such to the vehicle. The call was in regards to the work that had been done and they also wanted to know if they could get our home email send us stuff. A few hours later I receive an email and my 1st thought was who is Don *****?

Dear Don *****, Thank you for allowing Wilson Motors to service your vehicle. Your satisfaction is our responsibility and we hope to continue to earn your business. Please take a few minutes to help us deliver the best service by visiting our Customer Satisfaction Survey site and filling in the survey:

I am sure you are worried about customer satisfaction and all but I’m thinking getting my name wrong right from the get go isn’t working in that direction.
It isn't even like you screwed up my name, but you gave me an entirely different one.
Any chances you might give me any other info, SSN and so on?